This morning, Statler was picking up voicemail. Same system we've had for about 8 years. Same method, same password, same everything.
Statler: How do I pick up my voicemail?
Me: Do you know your password?
Statler: Yes, extension 100.
Me: No, not your extension, your password.
Statler: What would that be?
Me: When you call in to pick up your messages, that code you punch in, and then it plays your messages.
Statler: That's my password?
Me: Yes. Do you know what it is?
Statler: Yes, extension 100.
(insert a few deep breaths here)
Me: (walking over to stand beside Statler at the desk) Okay, go through the steps to pick up your voicemail, like you always do.
(Statler picks up the phone, hits the button for voicemail and starts listening to the recording)
Statler: Okay, it wants my password (reaches down and types in her password code, like she's known it all along)
Me: Okay, good, so now you can get your messages.
Statler: It says I don't have any messages.
Me: Was your 'message' light blinking on the phone?
Statler: No, but I always have messages from the weekend. I figured the little light wasn't working.
(walk away, shaking my head, straight to the bottle of Excedrin)
People wonder why I get migraines?
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